Contact
Contact us
Write to us and we will reply as soon as possible.
Address
Dynamic Cycling, S.L. (DNAK Cycling)
P.º de Miramón, 170-3
20014 Donostia / San Sebastián
Gipuzkoa · Spain
General enquiries: info@dnakcycling.com
Technical support: support@dnakcycling.com
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Frequently asked questions
Frequently asked questions
Product and Compatibility
What exactly is the DNAK Cycling ecosystem?
The ecosystem is composed of two main elements designed to work together:
- DNAK D1: The base biomechanical simulator, with an advanced dynamic rocking system (lateral and fore-aft), designed for your own bike mounted direct-drive (rear wheel off).
- DNAK FR: A specific accessory that attaches to the D1 to turn it into a complete, compact, and permanently ready-to-ride Smart Bike, allowing you to replicate the exact measurements of your bike fitting.
Do I have to disassemble my usual bicycle every time I want to train?
This isn’t necessary if you use the fully adjustable DNAK FR frame. It’s designed precisely so you can leave a fixed Smart Bike setup in your living room, keeping your regular road bike always ready for your outdoor rides. Or even share the bike with someone of a very different size.
Which virtual cycling platforms is it compatible with?
The DNAK Cycling ecosystem is open. It is fully compatible with the most powerful applications on the market via Bluetooth FTMS, such as Zwift, Rouvy, Bkool, FulGaz, TrainerRoad, and TrainingPeaks Virtual.
Can I train if I don’t have an internet connection?
Yes, absolutely. Through our DNAK App (Android; Windows and iOS coming soon), you can manage your workouts and record your performance metrics in real time (watts, cadence, speed) locally, without relying on external platforms or an internet connection.
Launch and Availability
Is the product already on sale?
Not yet. The DNAK D1 + FR Fit is in the final phase of development and validation. Its launch, together with the DNAK D1 and the DNAK FR sold separately, will be announced very soon.
Software and Support
What is DNAK Toolkit and what is it used for?
It’s our essential technical tool for maintenance and configuration, designed exclusively for mobile devices. It allows you to interact directly with the hardware wirelessly and lets you:
- Update the DNAK D1 firmware to the latest version.
- Calibrate the power sensors to ensure maximum accuracy in your watts.
- Set up virtual shifting directly with the DNAK D1.
Why does the Android app ask me for location permission?
It is a strict requirement of the Android operating system to scan for and connect to external devices via Bluetooth Low Energy (BLE). DNAK Cycling does not track, record, or share your GPS location at any time; this permission is used solely to link the app to your trainer. This permission is not required on iOS and Windows.