At DNAK Cycling (Dynamic Cycling, S.L.), we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and safeguard the information you provide through our website, our smart cycling trainers, and our mobile application (DNAKCyclingApp).
1. INFORMATION COLLECTION
We only collect information necessary to process your purchase, ensure the delivery of our products, and provide a functional training experience:
- Purchase & Delivery: Name, shipping address, email address, and payment details to process and fulfill your orders.
- App Profile: Name, weight, age, and FTP (Functional Threshold Power) to personalize training zones and ensure accurate calorie and performance calculations.
- Fitness Data: Real-time metrics such as Power (Watts), Cadence (RPM), Heart Rate (BPM), and Speed collected via sensors during your workout to generate activity files (e.g., .FIT files).
- Bluetooth & Location: * Android Requirements: Our mobile application requires access to Fine and Coarse Location permissions to scan for and connect to your cycling trainer via Bluetooth Low Energy (BLE).
- Our Commitment: We do not track, record, or share your GPS location. These permissions are used strictly for hardware connectivity as mandated by the Android Operating System.
- Hardware Information: Unique Trainer ID and firmware version to ensure system compatibility and provide technical support or updates.
2. USE OF INFORMATION
The information provided is solely used for:
- Order Management: Processing your purchase and providing updates on order status.
- App Functionality: Connecting the application to the trainer, displaying real-time metrics, and saving workout data.
- Product Improvements: Informing you about future products, relevant software improvements, or firmware updates to enhance your purchase.
- Technical Support: Diagnosing hardware or software issues reported by the user.
3. DATA SECURITY
We are dedicated to protecting our customers’ information. We implement industry-standard security measures, including SSL/TLS encryption, to safeguard your data against unauthorized access, disclosure, or alteration.
4. WE DO NOT SHARE YOUR INFORMATION
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We only share information with trusted third parties when:
- It is necessary to fulfill your purchase (e.g., sharing your address with shipping and delivery services).
- You explicitly request data synchronization with third-party fitness platforms.
5. WE DO NOT ENGAGE IN SPAM
We are dedicated to maintaining the trust of our customers. We do not send unsolicited emails or spam. Any communication you receive from us will be directly related to your purchases, critical order updates, or information you have explicitly requested through our newsletters.
6. COOKIES
We use minimal essential cookies to ensure the proper functioning of our website and to enhance your browsing experience.
- We do not use cookies to track your browsing behavior or for targeted advertising purposes.
- These cookies do not store personal information beyond what is essential for the operation of the site.
- You can modify your browser settings to block these cookies; however, this might impact the functionality of certain parts of the website.
7. YOUR RIGHTS (GDPR)
In compliance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, or request the deletion of your personal data. You may also withdraw your consent for data processing at any time.
8. CHANGES TO THIS POLICY
We may update this privacy policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page.
9. CONTACT
If you have any questions about this privacy policy, the information we hold about you, or if you wish to exercise your right to data deletion, please contact us at:
DNAK Cycling (Dynamic Cycling, S.L.) Email: info@dnakcycling.com
Address: PASEO DE MIRAMON 170, 20014, DONOSTIA-SAN SEBASTIAN, SPAIN