Privacy Policy

At Dynamic Cycling, S.L. (“DNAK Cycling”) we process your personal data transparently and only as far as necessary. This policy explains what data we process when you visit dnakcycling.com, write to us, place an order or make a purchase — by email, quotation, phone or through an online shop — or ask us for technical support.

1. Data controller

  • Company: Dynamic Cycling, S.L. (DNAK Cycling)
  • Tax ID (NIF): B16852287
  • Address: Paseo de Miramón, 170-3, 20014 Donostia / San Sebastián (Gipuzkoa), Spain
  • Email: info@dnakcycling.com

2. What data we process

  • Enquiries and contact: name, email address, subject and message, plus any other data you choose to include.
  • Orders and purchases (by email, quotation, phone or online shop): name or company name, tax ID, billing and delivery addresses, email, phone, products ordered, amounts, payment method and order history.
  • Payments: you enter your card details directly on the secure platform of the bank or payment provider; DNAK Cycling never sees or stores them. If you pay by bank transfer, we process the data shown on it.
  • Technical support and warranty: serial number, firmware version, description of the issue and any photos or videos you send us.
  • Communications: your email address, if you subscribe to our news or are a customer.
  • Browsing: the technical cookies needed for the website to work (see the Cookie Policy).

We do not process special categories of data. The DNAK App and DNAK Toolkit have their own privacy policies.

3. Purposes and legal basis

  • Answering your enquiries. Legal basis: your consent and, when you ask about a product, steps taken at your request prior to entering into a contract.
  • Managing orders and purchases (quotations, confirmation, invoicing, payment, shipping, returns and warranties). Legal basis: performance of the contract and compliance with legal obligations (tax, accounting and consumer law).
  • Providing technical support and handling warranty claims. Legal basis: performance of the contract and compliance with legal obligations.
  • Sending you news about DNAK products and updates. Legal basis: your consent or, if you are already a customer, our legitimate interest in informing you about similar products (art. 21 of Spanish Law 34/2002, LSSI). You can unsubscribe at any time.
  • Keeping the website secure and preventing fraud. Legal basis: our legitimate interest.

4. How long we keep your data

  • Enquiries: as long as needed to reply and at most 12 months afterwards, unless they lead to an order.
  • Orders, purchases and invoices: for the duration of the relationship and afterwards for the legally required periods (6 years for commercial and accounting records, plus the applicable tax periods) and the warranty period.
  • Commercial communications: until you unsubscribe.

5. Who we share your data with

We do not sell your data or share it for advertising purposes. We only share it when needed for the purpose: carriers (delivery), banks and payment providers (payment), web hosting and email providers, tax and accounting advisers, and public authorities where required by law. Providers that process data on our behalf do so under a data processing agreement.

6. International transfers

We do not routinely transfer data outside the European Economic Area. If a provider were located outside the EEA, we would only work with it under appropriate safeguards (an adequacy decision or the European Commission’s standard contractual clauses).

7. Your rights

You can access, rectify or erase your data, object to or ask us to restrict its processing, request data portability and withdraw your consent at any time. Email info@dnakcycling.com stating the right you wish to exercise; we may ask you to prove your identity. If you feel your request has not been handled properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security

We apply appropriate technical and organisational measures: an encrypted connection (SSL/TLS), restricted access to data and providers offering sufficient guarantees.

9. Minors

Our services are not aimed at children under 14. If you are a minor, you need your parents’ or guardians’ consent to give us your data.

10. Cookies

Information about the cookies we use is available in the Cookie Policy.

11. Apps

Data processing in our apps is explained in the DNAK App Privacy Policy and the DNAK Toolkit Privacy Policy.

12. Changes to this policy

We may update this policy to reflect legal changes or changes to our services. The current version will always be published on this page.

Last updated: 30 October 2026.